LinkingVoices OPI connects you to a professional interpreter in seconds, any time of day, from any phone. No apps, no hardware, no delays—just clear, accurate communication when it matters most.
Why OPI with LinkingVoices
- Instant access, 24/7/365: Peak hours, emergencies, distributed teams—OPI scales with your demand.
- Industry-trained interpreters: Specialists versed in sector terminology and cultural nuance.
- Hundreds of languages: Coverage for your frontline, contact center, clinics, branches, and field teams.
- Consistent quality: Structured onboarding, continuous training, and ongoing performance reviews.
- Privacy-first operations: Strict confidentiality, secure connections, and role-based access to minimize risk.
- Flexible commercial model: Per-minute usage, volume bundles, and multi-site accounts.
Common Use Cases
- Healthcare: Intake, triage, care coordination, discharge instructions, billing explanations.
- Legal & public services: Client interviews, statements, hearings support, victim services.
- Financial services & insurance: Onboarding, claims, collections, product support.
- Customer service & logistics: Technical support, order status, delivery coordination.
- Education & community: Enrollment, family meetings, community outreach.
How It Works
- Dial in: Call your dedicated access number (or launch from your account portal).
- Select language: Tell us the language, and optionally the specialty (e.g., medical, legal).
- Get connected: We route you to a qualified interpreter in seconds.
- Consecutive interpretation: Clear, neutral delivery that keeps the conversation flowing.
- Wrap-up: End the call; usage details can appear in your admin dashboard if enabled.
Service Standards
- Fast connection times for priority lines and critical environments.
- Terminology accuracy: Client glossaries and style guides where applicable.
- Operational consistency: Standardized introductions, turn-taking, and closure protocols.
- Quality assurance: Live monitoring, coaching, and continuous improvement.
Integration & Control
- Multi-user access: PINs or credentials by team, department, or site.
- Centralized admin: Manage users, languages, and permissions from a single panel.
- Easy deployment: Works with standard telephony, softphones, and contact-center platforms.
Business Outcomes
- Reduce friction and wait times in multilingual interactions.
- Improve experience and trust for customers, patients, and community members.
- Lower risk of misunderstandings that lead to rework, complaints, or compliance issues.
- Optimize costs: Pay for what you use—no heavy fixed overhead.
Optional Add-Ons
- Priority language lists and interpreter profiles by specialty.
- Client glossaries and briefing notes for recurring scenarios.
- Usage reporting for finance, compliance, and capacity planning.